Does your real estate agent have a good poker face?
Home buyers… there are still real estate agents in NZ who are willing to say whatever it takes to get pen on paper. Most agents are above board and ethical… but you get the odd one who needs to make money and has a good poker face when it comes to telling you how “they don’t know of any leaking issues with the home“. (Even if there is water dripping through a ceiling like the case below).
Today was a classic example which you may be able to relate too, or it may sound familiar. It went something like this…
1) It was a rainy day and the home owner decided they were sick and didn’t want anyone around at the house. We put the heat on them for cancelling the infrared inspection at the last minute. The buyer got his way and we got into the home to do the inspection as per original plan.
2) We get in the house, and the first thing I see is the cleaner with a mop and bucket in hand? So much for no-one being welcome that day. You’ll see why the cleaner was really there in a moment.
3) Before I started the thermal imaging inspection, the real estate agent tells me “the home owners are pedantic and very fussy, and if there were any leaks they would have had them fixed”. I took her on face value (Turns out to be ‘poker face’ value)
4) The very first room I find a leak with the infrared camera… and this continued for the first 3 rooms. 3 rooms, three leaks. Hmmm.
5) I then see the cleaner moping the tiled floor in the next room we were about to moisture test. She then leaves, and what do you think the first thing we see is? Water dripping from the top of the door frame onto the floor! The cleaner was staying one step ahead of us moping up the leaks hoping we wouldn’t see any signs! Are you kidding me!!! She did this on two occasions and got caught both times. Little did she know that a thermal imaging camera will see the leaks anyway.
6) To cut a long story short, there was a total of 14 leaks throughout the house, and 12 of these were big ones. Here’s just one of them…
I like most agents, and I get plenty of work through them… and most of realtors do disclose everything for their own sake… but some just aren’t following the rules.
Summary: You can’t point the finger at the agent if you buy a home that leaks because you didn’t get it tested first on your own accord. Regardless of the marketing and verbal representations made when buying a house, it’s up to you to do your own research.